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Shipping & Returns


We accept payment by:
* Visa
* Mastercard
* American Express

Taxes are not applicable on donations or donation items. Purchasers will be charged for the amounts displayed at face value. Charitable tax receipts may issued separately, where applicable, and may be sent via regular mail by Canada Post or email. Email confirmations will be sent to advise receipt of payment/purchase.


All purchased items including Adopt-an-Animal and Wild Walk packages are non-refundable. If the item arrives damaged or otherwise incorrect a replacement may be sent at our sole discretion and the cost of shipping will be covered by Toronto Zoo. Please call 416-392-9114 or email to make arrangements.


In order to keep our shipping costs as low as possible, standard packages are shipped through Canada Post and oversized packages are shipped through Purolator. Tracking numbers are not available for standard packages and we are not able to advise when packages will be delivered once it has been sent from our offices. Cost of standard shipping is included in our prices. However, we reserve the right to request additional payment to cover the cost of shipping, if it is determined that shipping cost is exceedingly high due to remote locations or international delivery. Additional costs may also be incurred, if standard packages are requested to be sent via Purolator by the purchaser.

Please allow 5 business days to process, fulfill and mail out packages from our office.

For standard packages, please refer to the outline below for estimated Canada Post delivery:

Estimates for delivery time based on Canada Post Regular Parcels:
Within Canada (urban areas) – 1 to 2 weeks
Within Canada (remote areas) – 1 to 3 weeks
United States – 2 to 4 weeks
International – 6 to 8 weeks

For oversized packages, tracking numbers will be provided once packages are shipped. Packages may be tracked at

Please call 416-392-9114 or email us at for any questions or concerns.