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Conditions of use


When you place an order through this website, this will be an offer by you to purchase items from the Zoo’s shop, as displayed in your basket. You will receive an email from Us acknowledging your order and listing the items. Payment will be taken from your card when your order is successfully completed on line. Acceptance of your order and the completion of our contract for the sale of Zoo admission and event tickets, membership, donation and various other merchandises will appear on your acknowledgment form.

All items are supplied subject to availability and may become unavailable at any time.

Delivery of admission and event tickets is made by email. For merchandises, delivery is made by standard lettermail via Canada Post.

Should you require a special delivery service for Adopt-an-Animal packages, please contact Toronto Zoo Development at 416-392-9114. Otherwise for all other merchandise please contact the Gift Shop at 416-392-9110 to make arrangements.

Toronto Zoo cannot be held responsible for non-delivery of items.

You have the right to cancel your order and/or return an item purchased through the Zoo’s Gift Shop within 30 days of delivery for any reason. The Zoo will refund your card for both the item costs and the original posting and package costs. Unfortunately, the Zoo is not able to refund the cost to you of returning your items to the Zoo. To return faulty goods, the Zoo will accept items and offer a refund for defective goods returned within 30 days of delivery, as long as the item(s) are returned in their original packaging together with a copy of your confirmation dispatch email. Please provide a brief description of the fault.

There are no returns or exchanges on final sale merchandise, donations, donation items, or memberships purchased either online or at the Toronto Zoo. Should you need assistance with your Development order, please phone 416-392-9114. For other orders please contact the Zoo’s Gift Shop at 416-392-9110 during regular business hours


During your visit, you may be filmed, taped or photographed by or on behalf of the Toronto Zoo. Your admission to the Zoo, attendance to any Event, and/or registration in the camp/program grants to Us a fully paid perpetual right to use, record, reproduce, broadcast, sell and distribute all for any purpose, any photographs, video, digital, audio or other recordings of the ticket holder/participant that may be made at the Toronto Zoo before, during or after any visit, event performance or camp/program.

The commercial use of photographs, videos and film images of the Toronto Zoo, and all its animal collection, staff and volunteers, is strictly prohibited without the full written consent of the Zoo.


The Zoo is committed to the security of your personal information.

When you place an order through our website, we collect certain personal information from you to effectively process your order. This information is collected and held securely. We treat all of your personal information highly confidential.

In order to process an order for goods efficiently, the Zoo passes on your personal information to reputable third party banking institutions who handle our online payment transactions. They receive the information needed to verify and authorize your payment card and to process your order. These organizations are under strict legal and contractual obligations to keep your personal information private.

The Zoo will not otherwise provide any of the personal information that you give to us to any third party, unless authorized.