When you place an
order through this website, this will be an offer by you to purchase items from
the Zoo’s shop, as displayed in your basket. You will receive an email from Us
acknowledging your order and listing the items. Payment will be taken from your
card when your order is successfully completed on line. Acceptance of your order
and the completion of our contract for the sale of Zoo admission and event
tickets, membership, donation and various other merchandises will appear on your
All items are supplied subject to availability and may
become unavailable at any time.
Delivery of admission and event tickets is made by email.
For merchandises, delivery is made by standard lettermail via Canada
Should you require a special delivery service for
Adopt-an-Animal packages, please contact Toronto Zoo Development at
416-392-9114. Otherwise for all other merchandise please contact the Gift Shop
at 416-392-9110 to make arrangements.
Toronto Zoo cannot be held responsible for non-delivery
You have the right to cancel your order and/or return an
item purchased through the Zoo’s Gift Shop within 30 days of delivery for any
reason. The Zoo will refund your card for both the item costs and the original
posting and package costs. Unfortunately, the Zoo is not able to refund the cost
to you of returning your items to the Zoo. To return faulty goods, the Zoo will
accept items and offer a refund for defective goods returned within 30 days of
delivery, as long as the item(s) are returned in their original packaging
together with a copy of your confirmation dispatch email. Please provide a brief
description of the fault.
There are no returns or exchanges on final sale
merchandise, donations, donation items, or memberships purchased either online
or at the Toronto Zoo. Should you need assistance with your Development order,
please phone 416-392-9114. For other orders please contact the Zoo’s Gift Shop
at 416-392-9110 during regular business hours
POLICY AND GUEST AWARENESS
During your visit, you may be filmed, taped or
photographed by or on behalf of the Toronto Zoo. Your admission to the Zoo,
attendance to any Event, and/or registration in the camp/program grants to Us a
fully paid perpetual right to use, record, reproduce, broadcast, sell and
distribute all for any purpose, any photographs, video, digital, audio or other
recordings of the ticket holder/participant that may be made at the Toronto Zoo
before, during or after any visit, event performance or camp/program.
The commercial use of photographs, videos and film images of the Toronto
Zoo, and all its animal collection, staff and volunteers, is strictly prohibited
without the full written consent of the
The Zoo is committed to the security
of your personal information.
When you place an order through our
website, we collect certain personal information from you to effectively process
your order. This information is collected and held securely. We treat all of
your personal information highly confidential.
In order to process an
order for goods efficiently, the Zoo passes on your personal information to
reputable third party banking institutions who handle our online payment
transactions. They receive the information needed to verify and authorize your
payment card and to process your order. These organizations are under strict
legal and contractual obligations to keep your personal information
The Zoo will not otherwise provide any of the personal
information that you give to us to any third party, unless